Refund policy

1. Scope

This policy applies to paid RiseForMore subscriptions. Because purchases are processed through the Apple App Store or Google Play, the process depends on the store used, the user's country and applicable law.

2. Cancellation is not a refund

Cancellation stops future renewals and does not normally result in an automatic refund of the amount paid for the current billing period. Access to paid features generally continues until the paid period ends. Store rules that provide otherwise and mandatory legal rights remain unaffected.

3. Apple App Store

Apple decides on refunds for App Store purchases. Requests can be submitted through Apple's Report a Problem page. When asked, we may provide Apple with factual delivery and usage information only to the extent lawful and, where required, after obtaining separate user consent.

• Request an Apple refund

4. Google Play

Google Play users may request a refund through Google Play or our support team. Depending on the case, the request is decided by Google or by us under the procedures Google provides. The Google Play order number and RiseForMore account email may be required.

• Google Play refunds

5. Consumer rights

Statutory withdrawal, cancellation and warranty rights apply independently of this policy. A right of withdrawal may apply to a personalized digital service. If performance starts at the user's request during the withdrawal period, proportionate payment for service already supplied may be due.

6. Review of requests

We consider the purchase date and store, subscription type, trial and price disclosures, delivery, use, reported faults, prior refunds and mandatory rights. Duplicate charges and services that were demonstrably not delivered are reviewed promptly. A store's decision may differ from our assessment.

7. Effect of a refund

A full refund may remove access to paid features immediately or at the time selected by the store. If a refund is reversed, access may be restored after store confirmation. Store notifications can occasionally be delayed.

8. Unauthorized purchases and chargebacks

Unrecognized or unauthorized purchases should first be reported to the store or our support team. A chargeback through the bank can lead to additional fees and delay the investigation, but does not limit statutory rights. Fraud, abusive repeated refund requests or falsified proof of purchase may result in account suspension and other lawful action.

9. Support request

Requests may be sent to support@riseformore.com and should include the store, the order or transaction number, the purchase date, the email address of the RiseForMore account and the reason for the request. Full card details or passwords must never be sent.